Frequently Asked Questions
Everything you need to know about our handcrafted footwear and services.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since our shoes are handcrafted, we recommend measuring your foot from heel to toe and comparing it to our centimeter-based chart for the most accurate fit.
What materials are used in Tam's Shoemaker footwear?
We pride ourselves on using premium, ethically sourced full-grain leather, high-quality suedes, and durable reinforced soles. Each pair is inspected to ensure it meets our high standards for luxury and longevity.
How long does shipping take for handcrafted orders?
Standard shipping typically takes 5-10 business days. For made-to-order or custom items, please allow 2-3 weeks for production before the item is dispatched.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. Please note that custom-made or personalized orders are final sale and cannot be returned unless there is a manufacturing defect.
Do you offer international shipping?
Yes, Tam's Shoemaker ships worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties.
How should I care for my leather shoes?
To maintain the quality of your shoes, we recommend cleaning them with a damp cloth, using a high-quality leather conditioner monthly, and storing them in the provided dust bags away from direct sunlight.